Business Culture: Understand reaction vs. response

A good workplace isn't made by kegerators and ping-pong tables. It's much more about your front-line managers understanding thoughtful response as opposed to hair-on-fire reaction.

Here's a thing that impacts business culture more than we admit: whether your company and its managers understand "reaction" vs "response." They are inherently different things, but I'd auger most people think they are synonyms. A lot of business culture problems are going to emerge when that's the case.

In this post, let's try and define both concepts, …