What if companies having empathy was tied to revenue?
A big concern of senior management types at most companies whenever something like 'empathy' or 'culture' or 'purpose' comes up is pretty simple:
I've got a business to run. How's this tied to the bottom line?
Look, that's logical. We've been doing and running businesses in a specific way -- or a set of specific ways -- for decades now (even a century), a…
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