Is employee net promoter score a good metric to use?

It becomes a "tree falls in the cubicle forest" problem.

Let's talk for a few seconds about employee net promoter score.

If you're generally familiar with the idea of net promoter score, or NPS -- here's a cool podcast with the guy who created it -- it's a management tool used to gauge how successful a company's external relationships are. If you do a booth at a trade show and you send out a survey afterwards …