Maximizing your front line leadership

Bunch of KPI-chest-pounders at the intersection of your company and your customers? Not good.

Front line leadership is often defined as "where the company meets the customer." Oftentimes, your front line leadership is also your middle management -- and that's not necessarily a good thing. (More on that in a second.) If a company reaches $5 billion in valuation, it typically has between 9-14 levels of management between the CEO and the most rank-…