Improving Front-Line Leaders

We need to get better at this; here are some ways.

Front line leadership is often defined as “where the company meets the customer.” Oftentimes, your front line leadership is also your middle management — and that’s not necessarily a good thing. (More on that in a second.) If a company reaches $5 billion in valuation, it typically has between 9–14 levels of management between the CEO and the most rank-a…