74% of executives say customer experience is a priority. Is it?
[youtube https://www.youtube.com/watch?v=Xe3lFuk5nxo&w=620&h=315]
Not breaking news: executives at companies large and small often claim one thing is a priority (words), then their actions make it clear that a totally different thing is the real priority. For example: "talent strategy" is a priority, folks! Um. No it's not. We want to build up our recrui…
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