Knowledge work isn't really that hard

"Hurry up and wait" is the real reality of knowledge work, especially with SaaS and other tech suites taking a lot of the load, especially in terms of organizing data for decks and reports, which is a huge "I'm so busy!" aspect of work.

It's always been amazing to me how many people in "knowledge work" -- we used to call it "white-collar," but I think that's now cancelled or somehow offensive -- claim to be super busy, claim that the world is crushing them, and still somehow manage to know the plot of everything on Netflix. If you're that busy, wouldn't Netflix evade you at some level?…