Tony Hsieh, Zappos, Darwin and (maybe) the future of work

Dec 31, 2013

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[youtube=http://www.youtube.com/watch?v=5CcLIPaUz3E&w=600&h=315]

If you ask a woman anywhere north of about 16 right now to name a good company for customer service, I'd bet you $10 (and that's a lot for me, if we're being open here) that within the first three companies she names, she will say "Zappos." (One of the other two is likely Amazon, and the th…

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