We're Not Providing Enough Support To Those Who Manage Others
For all the talk of "candidate experience," what about "manager experience?"
Wouldn’t that logically be more important? Managers drive the ship because executives, well, they need to fret about revenue and build relationships. Rank-and-files/peons? Even though you hired them, which is an assumption of trust in their ability to do things, of course they can’t be trusted and that’s how we got micromanagement to scale. But in the middle are all these managers — way too many, per actual research on labor — and they kinda need to make the trains run in a business. Increasingly executives want software to do this, but the software isn’t good enough yet, and oh by the way, some of those peons would prefer to have human conversations in order to set context for the work they’re doing. Just a thought.
We talk breathlessly about employee engagement and employee experience, and we define those as categories, and we have software and plans and blog posts and white papers to address them. But what of the manager engagement levels? What of manager experience?
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